General Salon Reviews
Face Value Salon - Aveda
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Old Trail (434) 823-2009 - Stonefield (434) 984-1254
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Face Value Salon - General Reviews from our website

Owen says:
Will has been cutting my hair for years, but this was my first time at Face Value and WOW, what an awesome experience it was. The salon in beautiful, staff were all very friendly, and all of the little extra things like the smooth jazz, coffee, massages, and aromatherapy really added so much to the experience. The trees painted on the wall were a nice touch that added to the calming vibe, and I left feeling relaxed and refreshed. I'm amazed that I received that service for what I paid, and I'm already looking forward to my cut and color appointment in 4 weeks. I will definitely be recommending Face Value to my friends and coworkers. Thanks!

Services by: William   Master Stylist II


Maureen says:
As always Angela did a GREAT job. My hair looks fantastic and I have received a lot of compliments. Thanks!

Services by: Angela   Senior Designer


Karen says:
Thank You Face Value Salon!!
I had been going to FVS since they styled my hair for my wedding in 2010.
They have always done a great job but recently I made the huge mistake of trying another local salon. We all make mistakes in life, but man, this time I learned the hard way. By the time this other salon was done with me I had red roots and black and white highlights. Yikes! It was awful! I knew all along that Lucinda and her amazing team could fix this disaster. I felt guilty going back and ashamed that I had let someone else style my hair, but Lucinda was so kind to me, she never once made me feel bad and was very professional. The entire staff treated me like a queen and pitched in to help, at one point I had four stylists working on my head! I cannot express how grateful I am for my friends at Face Value Salon! Thank you for your kindness and thank you for fixing my hair!

Customer for life,
Karen

Services by: Lucinda   Owner - Bridal Specialist


Maria says:
After using Face Value for a couple of amazing haircuts and a massage I decided to have Lucinda do my makeup for the most important day of my life! My wedding on July 6th. When I went in for my trial Lucinda spent well over the allotted time slot to make everything perfect. She spent many meticulous minutes making me look perfect for a trial! She even went as far as to put fake lashes on to make sure I liked the look before using them on the big day.
Two days before my wedding my hairstylist/ bridesmaid had a death in the family leaving me without a hairstylist for my big day.
I called Lucinda immediately freaking out after hours and left a message asking her if there was anything she could do. She called me back quickly, I didn't expect a call till the next day but she assured me her amazing receptionist Melissa would call me in the morning and to calm down because she had me covered.
They even gave me the bundle price after I hadn't bought it in a bundle.

On the day of my wedding I was running late and when I called Lucinda she laughed at me told me to breathe and she wasn't going anywhere.
When I got there she put my mind at ease, she was more than a makeup artist but a friend who made me have fun, and enjoy myself.
At that point I met my hairstylist, and I cant believe I forgot her name but she was absolutely amazing. I showed her what I wanted, and without a trial she made it even better than the picture. it was beautiful and now I was relieved, My hair nightmare was over.
Then Lucinda turned me around to show me my perfect makeup. She made me look beautiful! Everything was exactly what I asked for, but better than imagined.
She promised me other than my lipstick I wouldn't have to apply anything again and it would stay on the entire night! She was telling the truth! I have pictures well into my reception where everything is still perfectly in place.

I have included a photo and will post more once I get some that better show the back of my hair.
Not only did they make me look exactly how I wanted to on my wedding day, but they did it with professional quality for an amazing price.
Most of all- They have always with every experience(but especially this one) treated me like I was a famous movie star. They treat you as if you are paying them a million dollars for their services, and you never see anyone without a smile. I recommend Face Value to Anyone looking for any treatment but especially when you want to be pampered. I have never had a salon pamper me with such class at such a wonderful rate.

Services by: Julia   Master Stylist II


Terry says:
Hi there, I wanted to send you a copy of an email that I received from my friend about her fantastic pedicure last night! "Hi Terry: Just wanted to say thanks for your recommendation on pedicures at Face Value Salon! I treated myself to a classic pedicure with Meghan last night – it was wonderful. She did a great job and was wonderful to work with. She is so calm and soft-spoken. She was very conscientious – asked if I was comfortable in the chair, if I wanted anything to drink, if the water temperature was right, if the pressure on the massage was ok, if I was pleased with the procedure and if she could correct anything!!! My feet feel fantastic this morning. I even scheduled my next appointment with her before leaving." I knew she would love it! Great Job! Terry

Services by: Meghan   Esthetician & Makeup Artist


Laura says:
In February 2012, I had my first Ouidad cut and am very satisfied. Will has proved very patient throughout the process (cutting lasted one hour). He also showed me how to use the best products for my hair and what I liked most is the fact that he used small quantities of products. The studio was clean and staff was friendly. I was also offered a hand massage, which I really appreciated. Will definitely be back.

Services by: Will   Educational Director - Ouidad Certified


Emily says:
I'm getting married in a few weeks and this was my pre-wedding haircut and highlights. Yary did an awesome job (as usual) and I'm couldn't be happier with the cut and the color. It's so easy to take care of and I feel like she always cuts my hair to suit my hair-type. It's never looked better. Thank you, thank you!!

Services by: Yary   Director II


Chelsea says:
So I had a HORRIBLE fight with bleach & my came out Orange/pink/red! & Thanks to Chelsea (& Yary helping Chelsea with the color) my hair looks AMAZING!!!! I would recommend for everyone to go see Chelsea! Thank you so much :)
& the salon looks GREAT & the atmosphere is unbelievable :)
I think I found my new salon.

Services by: Chelsea   Master Stylist I


Jessica says:
Yary is my regular stylist and always does an amazing job. I was in a wedding recently so I booked an appointment for an up-do. Yary took my not so long hair and once it was pinned up and finished it looked like I had been growing my hair for a year. We had torrential down pours that day and when I got home that night you couldn't tell that I had been running through the rain, dancing, and that my hair had been done 12+ hours before. Thanks Yary and the Face Value team for always making my visits a pleasure.

Services by: Yary   Director II


Jane says:
I wanted to write and thank Will yet again for his amazing work on my hair. I came in last night feeling old and like my hair was thinning and looking awful. With Will's magic hands and thoughtful, kind personality my hair looks brand new this morning. I can't thank you enough, Will. You are my hair boyfriend!!

And Lucinda, thank you as always, for making me feel important and welcomed with each visit to your salon. I have such love for you and your whole team. After many hair "divorces", I have found my home with your salon. I came the Face Value for the first time on your opening day and I am so happy I did!

Services by: Lucinda   Owner - Bridal Specialist


Fay says:
I had the most wonderful experience in your Studio. My hair was in very sad shape and Lucinda worked with me initally for a month and afterwards my hair had improved immensely. Then Lucinda recommend a great color and cut and my hair has not been this great looking for years! Thank you Lucinda.
I also want to say how friendly and helpful everyone is there. It is a treat just to be there!
My sister also had her hair trimmed by Lucinda and loves it. She has appointment for facial soon. My other sister said she had a wonderful facial about a month ago and is looking forward to her next one! Fabulous studio and I can see why it is rated No. 1.

Services by: Lucinda   Owner - Bridal Specialist


Tammy says:
Will knows what's best for his clients. He totally rocked my hair today with the perfect highlights. My family loves my hair to. He is truly wonderful and really listens to what I need. He is great at short cuts too. Thank you Will for coming to Face Value you are fantastic at what you do!

Services by: Will   Educational Director - Ouidad Certified


Elizabeth says:
Chelsea did an amazing job. I came in with a bad hair cut and color (from another salon) and Chelsea salvaged everything beautifully. I booked ahead for my next appointment. Thank you!

Services by: Chelsea   Master Stylist I


Tori says:
CONGRATS on being #1. Tabitha is the BEST! Tori.

Services by: Tabitha   Stylist


Sam says:
HI everyone, Stephanie is awesome.. She always give me a great cut!
I really appreciate the reminders for my appt. as well.
Keep up the great work. Sam Clarke

Services by: Stephanie   Master Stylist II


Anne says:
Can you pass on to Will how absolutely thrilled I am with my cut and color. We are going out tonight and as I was getting ready I kept thinking how great it is. I had to let him know.

Thanks,
Anne

Services by: Will   Educational Director - Ouidad Certified


Cheryl says:
I've been a client and friend of Will's for 15 years. I am sorry to see him leave Richmond but, my husband and I will be following him to his new location in Crozet. It will be an hour and 20 minute drive for me. I think that says it all! If you haven't tried him, book now!!!!

Services by: Will   Educational Director - Ouidad Certified


Rebecca says:
I had my hair cut by Andrea and I think it was one of the best cuts I've ever had. I have been very happy with it, and for wearing either straight or curly. Also, all the products she recommended have been perfect!

Services by: Andrea   Master Stylist - Ouidad Certified


Jane says:
Will is in one word--AWESOME! He made me feel like a princess on Saturday and I can't thank him enough. I came in for hilites and a cut and when he found out I was going to a wedding that evening, he gave me the most amazing updo! I got so many compliments and felt pretty for the first time in a long while! Thank you, Will! See you in July.

Services by: Will   Educational Director - Ouidad Certified


Jamie says:
I had my "regular" visit with Yary today...and those visits are anything but regular! I always walk out knowing that I look my very best. Yary is such a fantastic artist and person. What she does with color is nothing short of a miracle! Making me look like I have a splendid head of hair when it is in fact, fine and thin. She uses shadows and lights and some kind of magic -- and it looks great! And she always explains how I can make it look the same way when I do it...and it works every time. She has also introduced me to hair products that actually do what they say they will do! When I get home from a visit to the salon, I feel like I should shout "thank you" to the heavens for Yary and all of the great people at Face Value Studio and Salon!

Services by: Yary   Director II


Kristine says:
I wanted a few purple/lavender highlights and was a little leary at how they would turn out. I've had long brown hair forever and wanted a little change...something very subtle. Anyway, I decided to finally have something different done. I made an appt. with Stephanie because I was told she was very good when doing color on people's hair. Still, I was pretty nervous as I never let anyone do anything to my hair except a good friend and my mom...and I'm a little picky when it comes to my hair. However when it was all done it was just what I wanted! Not too bright and very subtle! Everyone at the salon was very nice and it had a great atmosphere! I will definitely be back and will tell my friends about you guys! Thank you!!

Services by: Stephanie   Master Stylist II


Rachel says:
Andrea, thank you so much for a wonderful experience! I really appreciate the time you spent with me to make sure that I not only had a great hair cut, but that I could really learn about how to style my curly hair! I have never had such a fun and rewarding hair cut experience =) I'm looking forward to seeing you in July and again on my wedding day!

Services by: Andrea   Master Stylist - Ouidad Certified


Sarah says:
You did an amazing job cutting my hair, thank you.

Services by: Chelsea   Master Stylist I


Jackie says:
I had an apt on Tuesday, in the past I've had my Ouidad with Yary so when she was not available I was a little concerned - but it was great to have Andrea as well! We hit if off and "talk the same language". Andrea talked me into working towards getting ride of my bangs - well I am not there yet but heade in that direction and when I "did" my hair myself today - I WAS SO HAPPY.

Services by: Andrea   Master Stylist - Ouidad Certified


Ann says:
Today was my first visit to your salon and it was wonderful. Everyone was so friendly. My haircut was with Will and he did an awesome job with my hair. It is the first time I have left a salon really, really liking my haircut. Will took the time to talk with me about my hair,made great suggestions and I could not be happier with the results! Lucinda thank you for recommending Will! And thank you Will!

Services by: Will   Educational Director - Ouidad Certified


Ashley says:
Yary and Lucinda are not only amazingly talented hair stylists (anyone who can control my curls deserves a medal!), but they are also incredibly generous, kind, caring, down-to-earth women who never cease to make me feel like a celebrity when I'm at Face Value salon! I am showered with compassion and optimism whenever I come to Face Value, and I leave feeling restored, rejuvenated and most importantly, beautiful! Their positive energy is contagious, and their talent unparalleled! I am so grateful that there's finally a local salon that truly understands (and appreciates) curly hair! Thank you, Yary and Lucinda!

Services by: Yary   Director II


Meghan says:
I just wanted to send a special thankyou to both Lucinda and Meghan for taking such wonderful care of me (Again)!
I always feel so special while I'm there, and come away from my visits looking and feeling fabulous! I really appreciate the time and commitment Lucinda has to using products that don't have a negative impact on her clients' health.
Meghan did a fabulous facial treatment and make-up application. My skin never looked so good and I did not look or feel like I was wearing heavy make-up. The products she uses were great!
Thanks Ladies!

Services by: Meghan   Esthetician & Makeup Artist


Kelly says:
I would like to take this time to complimant you on two of your employees.
On Friday I had an appointment with Stephanie for a trim and highlights. This was my second time with Stephanie but my first experience with her doing my highlights. I was very pleased with the way she cut and styled my hair, and trusted that she would do a great job with my highlights as well.
Unfortunately after I returned homw, and came into contact with my family, friends and coworkers during that week, I realized that it was not noticable that the highlights had been done. I am not one to complain, and did not wat to offend Stephanie, so I hesitated calling at first. When I eventually called, I spoke with Stephanie directly, and she dealt with me in an extremely polite and professional manner. Without question, she scheduled me for the first convenient time for me to come in and have the highlights done again at no cost.
As I was approaching the appointment, as you can imagine, I was a bit nervous about seeing Stephanie again, as well as your staff. I did not want to be considered that "difficult client"! My concerns vanished as soon as I walked in the door and was greeted by your friendly receptionist, Melissa.
From the moment the appointment began, I was given the royal treatment as if the first appointment had never happened. Both Stephanie and Melissa were extremely courteous and most importantly made me feel very comfortable in a situation which could have been very awkward.
Needless to say, I am very pleased with my highlights, and will most definitely continue with Stephanie as my stylist. I have been in the customer service business throughout my career and I can honestly say that it would be a pleasure to have worked with Stephanie and Melissa. they certainly have set your standards high and I will feel comfortable in the future referring clients to Face Value.

Sincerely,

Kelly

Services by: Stephanie   Master Stylist II


Laura says:
Lucinda~ I'm so glad that I called you the other day to ask about hair color services. Since moving to VA from CA I have had two bad hair coloring experiences and was a little nervous about trying another salon. You made me feel so comfortable about your salon and your experienced staff that I booked an appointment with Andrea. She did a great job coloring on my hair today!! I love it. Andrea had Ashley cut my hair today and she did an equally great job! My hair hasn't looked so good. Both stylists sat down with me and went through a thorough consultation, I have never had someone sit with me for that long just to get to know what I wanted done with my hair. You have a great staff and I can't wait to come back in Feb 18th for my next appointment! Thank you so much.
Laura

Services by: Andrea   Master Stylist - Ouidad Certified


Bill says:
Stephanie has been styling my hair for about 4 years; I started going to Face Value when she began working there this year. She is an exceptional stylist- skilled, professional, and attentive to her clients. She has been kind enough to "work me in" on short notice several times (including today), which is much appreciated. I have been consistently pleased with her service and with Face Value, which is a great addition to our area.

Services by: Stephanie   Master Stylist II


Laura says:
I wanted to let Will know that I think he did an exceptional job on my hair. He was excellent at navigating through my verbal and visual description of what I wanted. He pushed me a little out of my comfort zone and made great suggestions and advice personalized for me. I love both the color and cut and will be back for sure! I am sending in my husband too! I am so happy Will has joined Face Value! Thank you, Laura

Services by: Will   Educational Director - Ouidad Certified


Jennifer says:
I thought Ashley did an amazing job on my hair. Everyone that has seen it loved it and i told them exactly where i got it done. Lucinda the owner is so nice and caring. The salon makes you feel right at home. they make sure you are comfortable and are very curtious. I love face value salon!!!!

Services by: Ashley   Master Stylist


Dana says:
I booked an appointment with Stephanie because I was so pleased with the highlighting she did for my daughter Claire. The color was perfect and she took great care to talk with Claire to fully understand what she wanted. My appointment was to change my color from mousy brown to warm blonde highlights-not an easy task. Stephanie listened very carefully to what I wanted and provided excellent advice on options to match my skintone and hair type. The result was perfect--a very natural looking color with a cut that is easy to maintain and versatile to style. I could not be more pleased with Stephanie's skills--I will recommend her to all my friends.

Services by: Stephanie   Master Stylist II


Cindy says:
Hi Lucinda
After searching many years for a salon that truly listens and cares about its clients, I have found Face Value Salon. I absolutely cannot praise Lucinda Riley (Face Value Salon owner extraordinaire) highly enough. Much to my dismay, I developed a reaction to hair color and was quite distraught that my highlighting and color days were over…but out of her concern to help me, Lucinda did extensive research, talked to numerous cosmetic and color experts and found a line of hair products with no PPD (chemical linked to mild/severe skin reactions from hair color)! We proceeded carefully, Lucinda did sample testing on my skin to make sure I would have no reaction. This product is amazing – smells heavenly, and I had absolutely no reaction; the color is rich and my hair texture is like silk! What a blessing to have found Lucinda and my amazing stylist – Yary Lam. For all their care, customization of products just to find a product that works for me, I am very grateful and encourage anyone who wants the ultimate in service, care and professionalism to visit Face Value Salon! They don’t just strive for superior customer service, they achieve it!

! Many, many thanks for helping me!

Best,

Cindy

Services by: Lucinda   Owner - Bridal Specialist


Angie says:
I went on vacation in August and went to a salon close to Smith Mountain Lake. The lady there butchered my hair so BAD!! I was ashamed of my hair. I called Face Value and made an appointment with Stephanie. She did such a wonderful job on my crazy hair. All my family and friends love it. THANKS, Steph!!! Angie

Services by: Stephanie   Master Stylist II


Susan says:
Thanks to the team of Andrea for color, Angie who did the hair styling and Meghan for a full make up job - I looked amazing!! I went to a film premiere last evening in Richmond and received many compliments. The best one "You look like a 25 year old model!" A special evening indeed.
Thanks Face Value!
xo,
Susan

Services by: Andrea   Master Stylist - Ouidad Certified


Jenn says:
I spent the afternoon at Face Value for color, Ouidad cut/style and eyelash tinting. Andrea did an amazing job on my hair color. I finally have the perfect shade of blonde I've always wanted! After trying many stylists in the DC area and traveling back and forth to my original hometown outside of Pittsburgh for color, I think I have finally found the best at Face Value.
The Ouidad cut has transformed my curls. They feel light and look so healthy, not dry with a lot of breakage. Andrea took me step-by-step through the process of styling my hair, and she provided helpful tips that she has found from styling her own curly hair. And can I just say, I will forever dye my eyelashes! I had a great time at the salon! Thank you so much!

Services by: Andrea   Master Stylist - Ouidad Certified


Anne says:
Lucinda, I wanted to let you know how pleased I am with the color treatment I received from Stephanie on Friday afternoon. She was helpful and very efficient. I will definitely request Stephanie again when I need another treatment.

Services by: Stephanie   Master Stylist II


Bernadette says:
I just wanted to send an email telling you how pleased I am with the haircut I got from Yary. It was my first visit on Wednesday, August 24. She took her time and explained everything thoroughly and for once, in a very long time, my hair is behaving!! Thanks again!

Services by: Yary   Director II


Mandy says:
Yary is amazing. I had an Ouidad cut with her and I have never, ever been so pleased with a haircut. With my curls, I have had so many bad experiences, and Yary took the time to listen to my entire hair biography. She worked with each section of my hair carefully listening to how I would describe the 'problem' areas. She was like an artist at work.
When my friends saw my hair, they were so excited. My friend with curly hair literally jumped up and down. She is going to schedule an appointment with Yary as well. They just can't stop staring at my hair and saying how great it looks. I feel lucky to have this curl expert right in our small town.
I also want to say that the entire staff was so friendly and helpful. The salon was beautiful and I felt like I was being pampered the whole time. What a treat!!

Services by: Yary   Director II


Missy says:
Yary and team,

I just wanted to tell you thanks again for such a great cut. I'm so happy to have my wonderful curls back. I ran into a woman in the parking lot as I was leaving yesterday, and she stopped me to ask if I had one of "those special curl cuts". I told her yes and that she would be thrilled. She said she had been nervous, but since she saw mine, she was very confident!

I posted a testimonial on the Ouidad site today. I hope that helps you with your curl business!

Thanks again,

Missy

Services by: Yary   Director II


Donna says:
Thank you for my Birthday Haircut What a great surprise. You guys just make my day when I come in. This is by far the nicest shop I have ever been in. Lucinda, I am looking forward to meeting with you for tips on eye shadow. Every staff member could not be more friendly and Gayle, I love my cut.

Services by: Gayle   Master Colorist - Certified Keratin Complex


Emily says:
My hair cut is actually amazing...I literally can't find words to describe it. With my curly hair I have always avoided getting my haircut but I am so happy with my oiudad cut from Andrea that I am actually looking forward to my next appointment. Usually after I get my hair cut it looks bad for about 4 days because of the way they comb, cut,style, and blow dry it but Face Value knows exactly what they are doing. My hair looked so good when I left! Not to mention that the service is spectacular; everyone was so nice and made me feel really comfortable. I didn't just get a hair cut, I learned how to keep my hair healthy and pretty (which can be hard to do with curly hair!). When I go away to college I will not be able to get my hair cut there I'm going to have to schedule appointments for when I come back during breaks! Thank you guys so much I'm so happy with my hair and have already had TONS of complements.

Services by: Andrea   Master Stylist - Ouidad Certified


Ellie says:
I called yesterday and got an appointment for today at 1:00. Yarry cut my hair and did a great job and she was very, very nice. I will book with her from now on on-line. Thank you for setting my account.

Services by: Yary   Director II


Tenisha says:
Today, Andrea and Kristin took care of a my relaxer, cut, and style. I have ethnic hair which can really be lots of work for a stylist. Being new to the area, a co-worker insisted I try this salon. Much to my satisfaction, the staff was very accommodating and knowledgeable to my hair and style needs. The atmosphere and overall design and composition of the salon was amazing. Typically I am reserved about the use of chemicals and haircuts with a new stylist, but Andrea's knowledge made me more than comfortable with her ability to provide a desired result. Lucinda and team, you are definitely what my beauty needs require. I look forward to my next appointment with your staff. You guys are phenomenal! Thanks for everything.

Services by: Andrea   Master Stylist - Ouidad Certified


Holly says:
Hello All. Gayle cut my hair for the 1st time yesterday afternoon. She did an awesome cut! It styled perfectly with no effort thie am and the 1st 1/2 hr. at work I got 3 compliments! Thanks Gayle. See you in about 4-5 weeks! Holly

Services by: Gayle   Master Colorist - Certified Keratin Complex


Janice says:
You are blessed to have Yary in your salon! I so enjoyed meeting her. I have been using Ouidad products & getting the cuts elseware but was not happy with the outcome when I would style my hair. I explained this to Yary and she took the time to teach me how to get the results I wanted. I had almost given up on the Ouidad cut & products but she changed that. Thanks Yary for being so good at what you do!

Services by: Yary   Director II


Donna says:
Gayle is great and so friendly. It was so nice getting acquainted with her. My husband commented on how natural the color looks, which is great coming from a man. The shop is so relaxing and the staff is one of the friendliest I have been to. It is worth the drive from Troy.

Services by: Gayle   Master Colorist - Certified Keratin Complex


Jamie says:
My daughter Emma has always complained about her curly hair. She has always asked me to "make it flat, Mom." When she suggested her sister cut her hair, I knew she was desperate. Yary helped so much! She showed me how to use the Ouidad products to take care of Emma's hair and it has made such a difference! The best part is I can make Emma's hair look the way it did when we left the salon at home. Emma has not asked once to have her hair "flat" since the cut. While we were at a wedding this weekend, her hair looked so good a woman thought her hair was a wig. Emma receives compliments on it every day. Thank you so much for helping me (a mom with straight hair) help Emma!

Services by: Yary   Director II


Alicia says:
I cannot give enough praises to Lucinda and her staff. They always make me feel very welcome whenever I come into the salon. Andrea just started doing my hair & I love it! The color is what I wanted and her style & technique is exactly what I was looking for. I'm glad that I have found a salon that I can trust. Thank you all!

Services by: Andrea   Master Stylist - Ouidad Certified


 

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ABOUT FACE VALUE

Face Value Salons are Aveda concept salons with locations in Charlottesville and Crozet. We offer full Aveda salon services such as hair cuts, color, highlights and waxing. Salon gift certificates available in-store, by phone and online.